My first one leaked, but the company stood behind their product
The first one of these that I bought worked great at heating water but leaked out the bottom, the first day I used it. I had thrown the packaging away, so I ordered a replacement from Amazon, so I would have the materials to return the first. The second one I received also leaked, and since I was still without a set of packaging, I decided to try my luck with calling the company. They were great. A person in California answered the phone as soon as I called and immediately shipped a replacement to me. She said that Amazon must have a bad batch of them, apologized profusely for the problem, and took the information down to remedy the situation with Amazon.
Amazon has since pulled their inventory of this item and is directing people to buy it from other sellers. I think that Amazon will get new (non-leaking) stock of this kettle, and that you can buy it with confidence once they start selling them again, as that will be the sign that they have replaced their inventory...
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